Question 1

What is your pricing?

Accepted Answer

Our pricing is tailored to your actual usage and informed by a consultation that highlights your return on investment and the emissions savings identified through our embedded carbon assessment. We deliberately avoid per‑user licence fees, ensuring that organisations with many users but minimal data usage aren’t unfairly charged.

Question 2

How do you implement the product?

Accepted Answer

Implementation is swift and hassle free. All the back end work will be quickly organised by our team within 24 hours, and a three hour training session will take place to get users up to speed on how to use the software, or you can learn how to use the software yourself in your own time via our built-in training suite.

The average time for companies to be fully up and running is one week.

Question 3

How do you support a customer that needs help?

Accepted Answer

Our team is always available to reach out to if help is needed. We offer in person or live online support via teams, however we also have a free of charge built-in training suite with videos explaining every functionality in the system from building forms to capturing data to creating reports and dashboards.

We have customers across the globe that speak a variety of languages and these videos have translatable captions to provide guidance to anyone, any time, anywhere in the world.

Question 4

Is your software best suiting to any particular industry?

Accepted Answer

We firmly believe our software is best described as a tool. It excels in any industry/sector due to the fully configureable nature of the system. These sectors include but are not limited to – manufacturing, healthcare, automotive, pharmaceutical and defence.

Question 5

What size organisations do you provide software to?

Accepted Answer

We support organisations from micro companies to vast global group companies.
Due to the configurable nature of the system, we can work around your business needs, operations and processes.

Question 6

What if your system lacks the functionality we need?

Accepted Answer

We heavily encourage customer feedback and suggestions for developments to our software. We will develop new features and functionality at no extra cost to the customer as long as there is a benefit to other customers using our system

10% of our current and past developments are from customer requests! Continuous improvement is a key principle in our team.

Question 7

I can't find my question?

Accepted Answer

Head on over to our contact form, where you can send us your questions directly!

Frequently Asked Questions